Euthanasia Essay Example for Free

Euthanasia Essay Euthanasia is challenging moral, ethic, and religious values. There are some groups of people who favor the right to die; even the state of Oregon has statutes such as the right-to-die or death-with-dignity. The purpose of these groups is to achieve nationwide recognition of the right to die with dignity. Other groups, such as the Hemlock Society, believe that in justified cases (terminally ill) there is an obligation to help, if asked, a dying person to end his of her life. At the present this is against the law nd the Hemlock Society wants to see this rule modified so that a doctor may help without fear of prosecution (Berger and Berger 162). On the other hand, religious groups are horrified by this idea. For example, the Catholic tradition sees death as a negativity and not as something one has a right to. In this tradition, spiritual death in which human being rejects the offer of Gods self-disclosure and cuts himself or herself off from the source of supernatural life, is worse than physical death. Thus, to directly take the life of a person is not only wrong because of the harm done to the other party, but, for Catholics, it is also rong because it is an act of appropriating to oneself an activity reserved to God alone (Berger and Berger 14). There is no need for euthanasia. God gave life and only God should resolve when life ends. In the article Active and Passive Euthanasia, Rachels describes the situation of a patient who is dying of incurable cancer of the throat. He was certain to die within a few days, but he did not wanted to go on living for those days, since the pain was unbearable. So, he asked the doctor to put an end to it (Rachels 485). Life is sacred, and this illustration provides a clear denial for the physical pain and not for the ife itself. Therefore, if there were methods to alleviate the pain caused by any disease, fewer patients would opt for euthanasia. Indeed, no one (doctor, patient, family) would have to attribute to him of herself a decision reserved only for God. Life is a gift from God, and euthanasia represents a crime against God. Another objection to euthanasia is the fact that physicians may not be completely assured that a patient is dying. There are practitioners who contend that no one really knows when death is inevitable(Frank J. Ayd, Jr. qtd in Larue 9). Sidney Hook is n example of this fact. He was a stricken patient who suffered from congestive heart failure. While in the hospital, Hook experienced violent and painful hiccups for several days. His left side and one of his vocal cords became paralyzed. The physician who was assisting Hook did not know if Hooks case was incurable. For this reason, at Hooks request he refused to discontinue all life supporting services. Miraculously enough, a month later Sidney Hook was discharged form the hospital (Hook 483). He survived what many people believe to be an irreversible coma. Euthanasia is unnecessary. In addition, doctors are, as well as patients, human beings with feelings and emotions. The purpose of their professional career is to assist and cure the ill. They have been prepared to save not to kill. Adopting euthanasia as part of their medical practice would contradict with the purpose of their existence, as doctors. Medical practitioners are not prepared to deal with some of the psychosocial dimensions of dying and death. Their training has prepared them as rescuers form illness and pain, and physicians may see themselves as archrivals of death (Larue 11). Legalizing euthanasia could lead to involuntary euthanasia. And, because this practice can be performed without the patients knowledge, newborn infants with defects, comatose people, and senile aged, to mention some, could eventually be killed as the terminally ill. As Marcia Angell explain in her essay, The Supreme Court and Physician- Assisted Suicide-The Ultimate Right, although it is possible that we may someday decide to legalize voluntary euthanasia under certain circumstances or assisted suicide for patients who are terminally ill, legalizing assisted suicide for the dying does not in itself make these other decisions nevitable (Angell 504). Thus, euthanasia should not be legalized in this country. More over, depressed patients would have the option to request euthanasia. And, they will since depression is a state of mind that renders people unable to think rationally. As Marcia Angell states, depressed patients would seek physician-assisted suicide rather than help for their depression (The Supreme Court and Physician-Assisted Suicide-The Ultimate Right 505). Depression is a treatable problem and does not count as an irreversible suffering. People in such conditions usually feel nwanted. They do not see a reason why they should continue on with their lives. However, these people are in great need of love. They do not need euthanasia as an option. Contemporary advances in medical technology have made possible the prolongation of life. Indeed, it has contributed to the inability for Americans to accept death. Americans have developed a paradoxical relationship with death-we know more about the causes and conditions surrounding death, but we have not equipped ourselves emotionally to cope with dying and death (Dickinson and Leming13). Nevertheless, illness and disability at advanced age have created the possibility for the act of painlessly ending the life of a person. Groups of people who support euthanasia believe that it is the quality of life that should influence the decision and that death may be preferable to a severely impaired life (Rottenberg 481). However, life is sacred, and no matter how severely disable the patient may be, no human being can arrogate to him- or herself a decision reserved for God (Rottenberg 481). Doctors are not totally convinced of when a patient is dying. They may misdiagnose the ailment such as Sidney Hook who survived from a presumed to be irreversible coma. Depressed patients would have the option to request physician-assisted suicide instead of help for their depression. Even in the terminally ill, a request for assisted suicide might signify treatable depression, not irreversible suffering (Angell 505). More over, euthanasia would create a moral slippery slope. It is impossible to avoid slippery slopes in medicine (or in any aspect of life) (Angell 504). For these reasons euthanasia should not be legalized in this country.

How To Improve Customer Service Marketing Essay

How To Improve Customer Service Marketing Essay In todays competitive, fast-paced and global economy, financial service has placed increasing emphasis on customer service as a means of gaining competitive advantage (Sarah Cook, 1995). The nature and number of competitors and the ability of retailers, banks, government deregulation and other financial service companies to offer similar products at similar prices has led to increasing emphasis being placed on personal service as a means of adding value to customers. Providing an exceptional customer service is no longer an added benefit, is a necessity, customer who are not satisfied with the way they are treated can easily take their business elsewhere, exceptional service is accomplished by positively interaction through effective communication and relationship building. Exceptional customer service will bring unexpected result, whether you give a good customer service or poor customer, the people will tell other how they are treated (Renee, 2005). Customer service is about consciously building customer centred organisation where employees are focused on serving their customers both internal and external for sustained, profitable growth, (Michael, 2003). How well you communicate and establish relationship with your customer is the meaning of customer service, the relationship may not be long the instant relationship is customer service, moving away from an intense focus on product development to lay much emphasis on relationship development (K aren and Keith, 2006). Customer service is the key issue to any organisation which involves the entire staff member of the company from the executive to the least staff of any organisation for not losing their ground to the competitors, customer is the foundation of any business we must delight our customer to keep the business in existence. Also, purpose of any organisation is to create a customer, why not give the exceptional service to them in order to achieve the purpose of the organisation (Ian Linton, 1994). Customer service should not be seen as a necessary attachment to financial service, but an integral part of business, especially at it deals with customers the real assets of companies operation in a fiercely competitive market (Bryan and Merlin, 2002). 1.1Background This section will give the background of the research since the customer is the key of any business, it gives the importance of customer service in financial services, reasons for developing customer service, benefits of customer service to financial service, how to improve customer service, the research questions will be answered in the literature review. In the banking sector the customer service involves diverse of relationship between the providers and their customers especially personnel are tools in creation and provision of services quality service, they need to take care of the customer by meeting their needs and well satisfy, we must put customer first, listen to them, by listening to your customers and providing them with the products and services they really want, you can gain and keep your share of the market, solve their problems, it make you retain the customers, provide products and services to meet their need and be friendly with them, it includes service to the customer, delivery, operations, employee and management. In meeting customer need, banking sectors must manage product and service, delivery system, environment and people so as to provide an efficient and caring service getting things done appropriately and maintaining standard. Customer care and good service must be the work of all the staff from management le vel to all staff which brings together executive, marketing, operations and human resources management. Reasons for developing customer service The reason for customer service is controlled by customers, employees and a changing business environment, customer can be individual, household, group or organisation are aware of competitors in financial services or provider organisation and also of rising standard of service they are willing to give compare to service they receive therefore, expectation of consumer rise and become faulty finding of the quality of service they receive and so organisation can be never be less concerned. Also knowledge of cost and benefit from the existing customer compare to attract new customer draws companies attention to good customer service to existing customer, meeting their needs and complaint, developing long-term relationship, companies must understand that good customer service does not disagree with profitability. Looking after employee is also a chance for an organisation not place a target amount for them to meet capital base to the bank because employee is an internal customer, as organisation become larger they may also become anonymous and bureaucratic which dissatisfy the employee. Communication may deteriorate any relationship between customer and customer contact personnel, between customer contact staff, between management may suffer. Also in a recessionary climate, cost-cutting exercise, re-organisation and redundancy can impart on staff morale, motivation and performance. In spite of this company should realise that commitment to employees bring companies rewards and more benefit it also encourage employee participation. Another reason for developing customer service is the business environment, this create need for customer services, the business environment is typical economic, legal and technology which is not stable, recent deregulation in financial service has increased competition between providers, which provides more choice for the consumer. In this business environment banking sectors must emphasize operations and financial efficiency and focused more on product and market strategy. Additionally, they can focus more on customer service (quality in the corporate and marketing strategies). Exceptional customer service must be seen as tool to achiever differentiation and a competitive advantage, so it has become integral direction and planning for BankPHB. Customer service is such an outstanding issue that no major financial service provider can overlook whilst other are improving the quality of service levels. Benefit of Customer Service In the absence of focus on customer service and quality financial service organisation will face challenges and complaints from both employees and customer, which will affect the sales and profitability of the organisation and associated financial and other costs. Also, a number of unsatisfied customers will complain and tell others, generating unfavourable word of mouth, publicity and some may move to competitors. However, with focus on customer service e and organisation can expect a number of benefits such as: Customer Loyalty: Taking good care of existing customer can cause repeat and increase business and lead to attract new customer from positive word of mouth to others by existing customer communication. Customer retention is more cost effective, loyalty to the company will make the customer to be an advocated that create a reputation for being a caring customer oriented company. Increased opportunities to sell: Understanding and complete product knowledge and sales techniques among employee together with develop interaction and rapport with customer enable staff to know customer needs and suggest appropriate product and service that will satisfy the customer. Employee satisfaction: When employee is taken care is increased job satisfaction, morale and commitment to the company good employer employee relationship and increased staff loyalty which contribute to reducing the rate of staff turnover and the associated costs of recruitment, selection and training activities. Happy commitment and competent employees will also make fewer mistakes and this lead to fewer complaints from customer and contribute to cost savings and increase the profitability of the organisation. Also good customer service improve the corporate quality image and provide protection form price competition, above all successful service leads to reduce costs such as mistakes, operating and advertising and promotions, and increase productivity and sales, market shares, profitability and business performance. HOW TO IMPROVE CUSTOMER SERVICE Changing nature of customer service BankPHB needs to change or improve the traditional way they do business with their customer, using sales representative as the only means of increase their capital base is risky, is seen as public humiliating to the representative, telling the representative to get certain deposit to the bank or get fired what is needed for BankPHB and other financial service provider in Nigeria like other financial services in United Kingdom is to inject innovation to life-blood of the organisation so that it becomes part of its very being, such as telephone banking service, effective internet banking service this focus on speed, convenience, quality and service for the customer and less work for the employee. Also BankPHB needs to be more customer-focused than product focused. Creating customer-centric systems BankPHB must be willing to change the policies which has become blueprint that sales representative or marketer should bring deposit less than that they will be sacked the prospect of customer centric can be very great, this system may hurt initially, but is a good prospect. Business essential and top management involvement: BankPHB must understand that it is a clear that unless there is a business essential for customer retention and top management is fully committed to customer service there is little chance to success. Customer orientation need to accustom the organisation mission, vision, value and objectives it needs to be both executives and senior managers word and actions Service strategy and goals: To be successful in competitive market and a customer focused organisation, BankPHB must have a clear strategy and a set of specific and measurable goals for service improvements People development: Training and development is an essential in promoting customer service philosophy, there must be often training and development for the staff and customer which company can benefit because this will enhance their attitude towards the customer in a positive way their behaviour, knowledge and skill, and make the organisation more flexible, proactive and customer focused in the face of strong competitor, the quality of leadership in an organisation is an indicator to success. Communication: Communication is life-blood of an organisation to sustain and develop a service initiative, effective communication about customers, competitor and the best practice in customer service can create a positive change to BankPHB. The development of communication media to convey the service philosophy is a vital means of creating awareness of the organisation, communication can be verbal or written Reward and recognition: Organisation with best practice provides a motivating environment for their customers and employee b rewarding and recognising the employee and the customer for their contribution to achievement of the organisation and implores them to do more. Customer-driven process: BankPHB must do business with its customer in a way that matches the customers needs not its own. Changing customer expectation Because of the technology consumers expectation are high they want better service which will give them satisfaction, they want greater choice and will not be sold to or manipulated. Value for time BankPHB and all other banks in Nigeria must value the time of their customers by providing self service such as effective cash machine, where you can withdraw your money 24hours without long queue in the banking hall an effective internet banking sitting at home pay bills, check your account balance and telephone banking if customer has any issue to clarify is easy to do on telephone than going to the bank waiting for the Manager to call head office for clarification which can take two to four days it is time consuming, the process of value for time resulted to easy customer and employee satisfaction. Know your customer rights Customers know their rights they tend to be unsatisfied if is violated and complain, majority of BankPHB customers complain about loan promised to give them is their right, to get loan without security if they have good records, they likely to make their opinion known if they violate this right. BankPHB must keep to the right of customers. Technology One of the greatest changes that can improve customer service in BankPHB is technology, checking account balance on internet, pay bills, open account, debit and credit alert via phone the use of technology can potentially revolutionise BankPHB relationship with customer, bank representative can visit customer input data via computer and print out cheque, use technology to wish the customer wishes on their memorable days like wedding anniversary, birthday it gives customer existed. Technology gives customer self service. What is customer service? Ability to provide an exceptional service is a perquisite of both attracting new customers and retaining the existing customers, but customer service is the perception of the customer to the service given, and the perception is based on their expectation, if a customer receives service better than the expectation is excellent service, but if customer receives less than the expectation is bad service. To provide excellent service BankPHB must exceeds customer expectations under-promise, over deliver, keep to promise never guarantee what cannot be delivered, to win customer today BankPHB needs to delight and astound the customers with products and services that beyond their expectations. Customer experience The main concern of great service organisation today is on the total customer experience. The customer experience of the organisation based on the effective communication/marketing efforts its package and interaction with employees as well as its products or services. Financial service provider in United Kingdom Barclays Bank train their staff to help customer with all their needs such as loan even when you do not need it they will advise you also on insurance which can be of benefit to you and the entire family so that the ethnic of Barclays is brought to life by their staff as they know customer is the key of the business. Developing a relationship There must be mutual relationship between the customer and service provider and the way this relationship is managed is pivotal to achieving excellent services. Relationship has become more important in financial services even know your customer by their name. BankPHB customers must be seen as value important as part of the bank not seen as different account to the organisation. Theodore Levitt of the Harvard Business School relates giving good service with building a long-term relationship, or relationship marketing He says: ..the sale merely consummates the courtship, at which point the marriage begins. How good the marriage is, depends on how well the seller manages the relationship. The quality of the marriage, determines whether there will be continued and expanded business or troubles and divorce Embracing change One thing that constant in life is change a successful companies will sustain competitive advantage by transforming their businesses rather than maintaining the traditional way of doing business, that is finding a new way of doing things both for and with customers BankPHB must embrace change through technology by operating 24 hours banking service, getting feedback from customer to help them improve on their service and customer loyalty and satisfaction to the employee. Contact centres: Is a way of reaching to customer know their need meet their needs 24 hours such as email written as well as telephone request, ease of contact to the service provider, convenience and speed of service are the main benefit of contact centre for the customer. Some financial sectors are using contact centre policy as a marketing tool. The internet: Is another change to delight our customer if offer them greater speed and choice, 24 hours a day, it enables them to market more quickly and gather direct customer feedback to develop better products and customer loyalty, retailing on the internet is already giving customers a sense of being in control, accessing your balance, pay bills, this has made financial services rethink how they communicate with customers, what they understand markets to be, how they segment and how they plan and advertise their products and services as well as the level of service they provide. Nevertheless, BankPHB website needs to be integrated with the rest of the customer strategy in order to maintain brand synergy. Customer relationship management (CRM) The process of setting up a customer service infrastructure using contact centre and internet technology is good start to become customer focused than product focused, Customer relationship Management offers opportunity to manage their customers relationship, because the more information a company has about the customer better, CRM strategies is to identifying desirable customer segments, micro or individual on one to one basis and developing integrated programmed that maximize both value to the customer and lifetime value of customer to the financial services profit enhancing and customer retention. It can also assist to identify sales prospects from existing or potential customer this management serves as an intermediary between the service provider and the user with this management BankPHB can be a better financial service amongst its competitor and known globally. 1.2 Problem area discussion One of the major problems most financial services are facing is how to manage their customers is the formulation and delivery of their proposition to customers (Bryan and Merlin, 2002). In a customer service strategy for a company, there are often significant changes required in the corporate culture, employee training, technology infrastructure and measurement system, this changes is associated with investment of resources and personal commitment depend on the good leadership of the executive management. Excellent customer service will only be considered a critical success factor if senior management demonstrate their involvement in terms of time, money effort, commitment, persistence and visibility (Sarah, 1995). BankPHB customers (both internal and external) are not satisfy with the service provided lack of commitment from the senior management, employee such as marketers are left alone to get deposit into the bank which is quite frustrating for the employee due to this the expectation of the customer are not met, let us assume that the senior executive of the business understand the expectation and perceptions of the customer regarding service, which is based on personal experience with the staff or face to face discussions and a sense of perception issues that exist in the minds of target consumers and frontline, service delivery staff. Also, Executive manager have an intimate understanding of customer expectation and perceptions and have ensured that service standards are relevant and meaningful in marketplace, the culture of the organisation must aligned with the objectives. The company resources is not focused on service standards BankPHB promised customer if you domicile your salary account for three month you will be given loan, after three month the expectation is not met due to this the customers are dissatisfied and willing to take their account to another bank. This is misdirected marketing which creates both explicit and implicit promises in the mind of the customer, when these promises are not fulfilled, customer satisfaction will suffer (Bryan and Merlin 2002). 1.3overall research purpose Looking at the above discussion, how to help BankPHB engender and sustain customer focus, the purpose of this research is the importance of customer service in an increasingly competitive environment and how effective customer service can help BankPHB enter into global market and the implication of increasing customer expectation and changes in trading patterns exposed. To address this point above, two research questions are drawn to explain the reason for this research R Q 1 How can R Q 2 how did you rate the staff behaviour at BankPHB? 1.4 delimitation The distance between the researcher and case study financial service and time constraint, also the compilation of the questionnaires, the feedback from the staff may be characterized with similarities and prejudice because management might have influence on their feedback of the questionnaire. LITERATURE REVIEW 2.1 Improve customer service by technology Technology can be used to improve the quality of customer service by making easier for service provider to respond to customers request and satisfy customers needs, also with right equipment, this technology provide customer with a 24 hours response service this maintain high level of customer loyalty. Technology can contribute immensely to customer service in this area. Reliable equipment operation Customer will be very satisfy if there is reliable operation of their equipment to maintain their competitive business performance; a rapid quality response to service request is vital, a bank cash-dispensing system must be constantly available, technology helps customer to operate on their own business effectively and deliver high standards of service to their customer. Better account control The financial service wants to improve account control, technological links not only provide the customer with higher standards of customer service, they help to strengthen relationships with the customer and prevent competitors from taking over. Service staffs rely on information The more an organisation know about its customers the better service it can deliver, customer databases can be invaluable in helping customer service staff quickly provide advice and guidance to customer quickly Consistent local service a large customer spread over a wide geographical territory and dealing with a financial service through a network of local branches expects a consistent standards of service, if the company does not have the resources to offer the same level of service in each branch it must find a way of centralising and allocating its resources so that customer can be offered that consistency and satisfy. THE ELEMENT OF CUSTOMER SERVICE Customer care for the external customer requires an organisation to pay attention to its products/services, delivery systems, delivery environment technology and employees which are highly interdependent. Product/Service range: This includes both basis and augmented services Gronroos (1987), this is based on the basic or core financial service, may be a current account with associated services which are needed to facilitate consumption of the core services e.g. ATM and another service which are not required but facilitate the service and differentiate with other competitors. The greater service offering includes how the service is delivered and the relationship between a bank and its customers which can be the accessibility of the service, customer participation in the process e.g. use of ATMs and relationship between employees and customers, system and customers and the physical environment and customers. Delivery Systems:- Delivery systems and procedures must be operate effectively and efficiently, responsive and reliable in order to avoid queuing in the banking hall, Silverstro, Fitzgerald, Johnson and Voss, (1992) refer to three types of service delivery, professional services are described as few transactions, highly customised services a process orientation, relatively long contact time, mass service is example of many customer interaction limited contact time and customization, product orientation with value being added. The level of direct interactions with service providers and customers in delivery process in known as service Encounters or moments of truth. This service encounters may take different forms, a customer wishing to make an enquiry may chooses an interaction with ATM, or bank employee by telephone, by email, face-to-face contact whichever contact the customer chooses especially coming in contact with the bank and its employees, the employee must for an impression of the bank and its service encounter also have an impact on employees in relation to their motivation, performance and job satisfaction and their rewards. Recent perspectives and research relating to service encounter are reported by Bitner (1990), Bitner, Booms and Tetreault (1990) and Larsson (1990). Delivery Environment: The delivery environment is another elements of customer service, the environment includes physical design and access aspects and also emotional or atmospheric impact, this involve customer and employees, physical design such as layout, furnishing, noise and music, space for cars, lighting temperature and comfort, most of banks are redesign open-plant to eliminate the barriers between customers and the staff (Greenland, 1994). Access aspects includes hours, availability, convenience of location and security, physical environment research has been carried out by Bitner (1990, 1992) she introduces the concept of servicescapes which may involve customers only e.g. (self service), employee only (remote service) or customer-employee relationship which is common is service delivery, she said environment must be conducive for customer satisfaction and employee pleasurable, environment lead to positive customer evaluations of service and desire to spend more time and m oney, on the other hand, unpleasant environment lead to avoidance. Technology: Technology is part of the whole service product, it facilitates customer-company exchange and increase service level, it also increases speed, efficient and accuracy for the employee and better personal service for customer. Employee:- The function of employee in customer service cannot be overlook, their personal qualities, ability to understand and satisfy customer needs. Gronross (1984a) discussed the outcome of quality of service encounters, the way the service is delivered is done by employee of the financial services this will include attitude and behaviour, appearance and personality, service-mindedness, accessibility and approachability of customer contact personnel. Edvardsson, Gustavsson and Riddle (1989) present four aspects of quality which affects customers perceptions: Technical, Integrative, Functional and outcome, while LeBlanc and Nguyen (1988) suggests that corporate image, internal organisation physical support of the service producing system, staff-customer interaction and degree of customer satisfaction all are customer service/quality. Parasuraman Zeithaml and Berry (1985:1988) suggested that he criteria used by consumer that are important in moulding their expectations and perception in ten ways: Tangible i.e. physical evidence, reliability: honouring promise, Responsiveness: readiness to proved service, Communication: telling customer what they need to know, Credibility: Trustworthiness, Security: physical and financial, Competence: skill and knowledge, Courtesy: polite, Understanding: knowing your customer needs, Access: easy to contact. MEASUREMENT OF CUSTOMER SERVICE Measurement of customer service can been seen as a different between consumer expectation and perception; Expectations are desires or wants, which people believe that service provider should give, Perceptions are consumer judgement about actual service performance or delivery, if there is shortcoming between predicted and perception there is service quality gap which the provider would like to close. Zeithaml and Parasuraman (1985) are influenced by four other shortcomings/gaps. Consumer expectation: (Management perceptions and consumer expectations) If customer expectation is low (both internal and external) the result might be in lower level of delivery service this is gap, gaps may be closed by market research and better communication between management and personnel. Management perceptions of Consumer expectations:- when customer needs are known, there may not appropriate service specification due to lack of resources, organisational constraints (such as promise to give loan) absence of management commitment to customer service. Service quality specifications: (actual service delivery) This gap is called service performance gap, when there is difference between management specification and service delivery due to variations in the performance of service personnel. The reason may be the employee is not willing to work or incompetence. Actual service delivery:- External communication about the service, this gap is when, what said about the service in external communication is different from the service deliver e.g. advertising therefore, it is important not to promise more than what can be deliver. 3.0 RESEARCH METHODOLOGY ANALYSIS OF THE QUESTION

Googles Human Resource Management

Googles Human Resource Management James Bushor Many organizations want to be able to retain their employees because it benefits their organizations in the long run. Today, there are many organizations with high employee turnovers. High employee turnover can be a huge problem for most organizations because employee turnover is the number of employees they have to constantly hire to ensure that their organizations are operated consistently with their goals. High employee turnover can cost organizations at high expenses and can demonstrate a negative outcome on organizations. Ignoring this particular problem can lead to a destruction of an organization. Therefore, developing employee retention techniques is a best way to ensure that a needed number of employees remain employed while maintaining work performance and productivity. If employees are happy with their jobs at their organizations, it can lower their turnover rate. There are many organizations that successfully maintain its number of employees by its recruitment, selection, and retention practices. Google is going to be used as an example during discussion on this paper. Google has successfully maintained its retention of high quality employees by its retention program. Lombardo (2017) stated that Googles success is based on its high quality human resources. The company generally emphasizes smartness and excellence among its employees. Googles human resource management also includes carefully selected strategies, methods, and techniques for recruitment and selection, and for the retention of high quality workers. The firms recruitment practices and selection process ensure an adequate workforce. The retention programs at Google are designed to retain excellent employees. These programs also attract employees to the firm. The next section discusses how Google successfully maintains its number of employees by using its strategies, methods, and techniques for recruitment and selection, and for retention of high quality employees. Lombardo (2017) stated that Googles human resource management uses a mixture of internal and external recruitment sources to maintain the adequacy of its human resources. The company uses promotions, transfers, and trainees/interns as the main internal recruitment sources for HR needs. On the other hand, the external recruitment sources at Google include educational institutions and respondents to job advertisements. Google ads are mostly posted on Googles Careers website and on various websites through search engines and institutions. Also, Google sends their high-skilled recruiters to various educational institutions to give a presentation about its opportunities. Google successfully enables a constant arrival of qualified employees with these recruitment practices. Googles human resource management has settled the most significant criteria for the selection of applicants, which are smartness, creativity, drive for excellence, and alignment with the organization. Google does not view work experience as a major criterion for the selection process. Google mostly seeks potential applicants that strive for excellence and innovation. Google has goals to maximize innovation to support its broad differentiation strategy. That explains how Google successfully created a wide variety of applicable products and services that they provide to the world. Googles selection process commonly involves background checks, preliminary screening, on-the-job tests, and interviews. Googles human resource management uses various procedures and steps for various positions within Google. Google provides compensation packages to retain high qualified employees, which is one of the main Googles HRM tool to ensure that Googles operations are consistent with its goals and activities. Googles compensation packages are competitive and above average. Google provides high salaries and wages, free meals, incentives, and benefits to employees. The typical design of Googles offices highlights fun and creativity, which attract and retain high qualified employees. Googles HRM provides coaching and mentoring program to retain and develop employees with leadership potential (Lombardo, 2017). With those strategies, methods, and techniques that Google uses, organizations can achieve their desired goals to retain a number of employees. Also, those practices can reduce the costs of hiring process dramatically. Each organizations HRM should seek best practices that are shared widely by many organizations and also, they should create a new practice that supports their goals. Each organizations HRM should be encouraged to share their best practices with other organizations even though they may be in a competitive recruitment. Reference Lombardo, J. (2017). Googles HRM: Recruitment, Selection, Retention. Retrieved from  http://panmore.com/google-hrm-recruitment-selection-retention

Explore the ways in which the opening of an inspector calls sets the :: English Literature

Explore the ways in which the opening of an inspector calls sets the scene and prepares the audience for the downfall of the Birlings and Gerald Croft I am going to start my essay by looking at the way in which plays were written and what theatrical genres were about in J.B Priestley’s day, as this is likely to give an indication as to which genres influenced him. In Priestley’s day, there were four main genres that were performed at the theatre, these include glamorous musicals, Shakespearian tragedies, detective thrillers and serious drama like that of George Bernard Shaw and T.S Eliot. I think that the detective thrillers influenced Priestley to write â€Å"an inspector calls†. Most detective thrillers, in those days involved one body, six suspects and an inspector, they then try to find out who done it. These types of plays are called morality plays. J.B Priestley fought in World War I and had experienced life in trenches, which where hell, and was a victim of a gas attack. This might have been what formed his socialist view. He was not the only writer to have socialist views after WWI; there were others such as George Bernard Shaw. Priestley must have realised that if we don’t care for each other and take responsibility for our actions there will be more wars, so he wrote the play to send across the message that people they have to take responsibility for their actions. The class your family was in, in Edwardian times was very important and Priestley makes it obvious that this family is an upper class family from the very detailed stage directions at the beginning of the play. â€Å"The Dining room of a fairly large suburban house, belonging to a prosperous manufacturer. It has good solid furniture†. From this quote we can tell that Priestley wants the family to look well off because he describes their house as fairly big, and calls Mr. Birling a Prosperous manufacturer which means he is a wealthy person and that he has a well established business. He also describes their furniture as good and solid. People in them days could not normally afford solid furniture, so shows again this family’s wealth.

Anti-semitism In The Merchant Of Venice :: Free Merchant of Venice Essays

Anti-Semitism in The Merchant of Venice It is my strong belief that the play, "The Merchant of Venice", should be taught in classes. If this play was banned from schools it would most certainly be a form of censorship. While minors rights are somewhat limited when it comes to this right, I think that even Minors should not be censored from this writing. The play teaches us about prejudice, and why it is wrong. People would see how everyone was hurt at one time or another by a prejudice, whether it was the Christians making fun of Shylock or Shylock showing his prejudice to the Christian's. I imagine that anyone watching, listening or reading this play would see how everyone was hurt, and would learn of racism's faulty basis's for judging someone. Some people would have you think that the play itself is racist, and provides a forum in which racism can grow and become only a bigger problem. I think that this is a flawed way of looking at it. I see the play as a confrontation of a modern day problem which society still faces. Rather than providing a forum for racism to grow, the play provides a forum for anti-racism discussion, if all proper steps are taken. When I say if all proper steps are taken, I am referring to having this play taught by a teacher, who can explain the plays meaning in it's fullest so that the students do not miss any important points from it. Another point that may have been missed when the presentation was made to the school board to ban the material from being taught inside the school system was that everyone is bad in the play. The Christians portrayal was just as bad as the Jewish man, Shylock's portrayal. In fact I think that the play gave a worse portrayal of the Christian's because they ended up being the most evil, through taking away everything that Shylock had and making him become Christian. While Shylock did want to kill someone, the punishment invoked on him was even worse. As you can see, there are many reasons why "The Merchant of Venice" should be taught in classrooms. A. Whitney Griswold said in a speech (1952), "Books won't stay banned. They won't burn. Ideas won't go to jail. In the long run of history, the censor and the inquisitor have always lost.

American Gothic Literature Essay

American gothic literature became popular in the 19th century when writers started to captivate reader’s attention with stories of mystery and tragedy. This literary scheme was most effective due to it being able to compare real society in a more bizarre sense. In all great Gothic stories, the writer is proving a point on what society needs to realize. In Hawthorne’s â€Å"Young Goodman Brown† (553), Hawthorne shows the journey of a young man who is slowly being corrupted and robbed of his innocence. In this story, Hawthorne also uses symbolism to provide mystery and hint at the meaning of the story of society’s corruptness. Although, American gothic literature was one of the first types of popular American literature, the literature was influenced by earlier gothic writers. Who started to invent gothic literature, which was developed around 1800 in Europe. These earlier writers, such as Shelly who wrote Frankenstein and other stories of tragedy and horror, influenced the American gothic writers, such as Poe and Hawthorne, to write their own renditions of gothic literature, thus birthing American gothic literature. There are many different schemes which go into making a good work of gothic literature. First off the point of view, point of view is such a vital part to the story because the point of view helps provide mystery and foreshadowing which are both important to gothic literature. Gothic literature also interprets chaos in society mostly by exaggerating stories. In addition Gothic literature usually goes from good to bad giving the reader no dynamic character, and ultimately producing a tragedy, which creates the whirlpool where the protagonist is slowly sucked into by the antagonist. All these schemes are all important to gothic literature and are integrated with symbolism and foreshadowing, creating mystery and allowing the reader to think of the true meaning of the story. For example in Poe’s â€Å"The Fall of the House of Usher†, (149) the story is on a drastic down fall from the beginning, when the protagonist Roderick Usher, calls his friend to come over while he is sick. Roderick already starting off the story as a little mentally ill slowly starts to become more insane. Roderick is affected by his gloomy, near destroyed house and his marriage with his own sister, which creates love and tragedy. The true climax happens towards the end when Roderick buries his sister alive purposely to avoid his marriage. His actions then resulted in the death of himself, and the fall of the house, which Poe uses to show the fall of the Usher family, thus providing the reader with a whirlpool effect, no character growth, and ultimately chaos. This form of gothic literature was not only popular in the 19th century though. American gothic literature began to grow and is still loved by many readers today. These early writers inspired new writers such as Stephen King and many others to create their own works of gothic. In fact, many horror films provide the same schemes that these earlier writers provided. Providing the reader or viewer the same mystery and chaos Poe provided earlier on. In conclusion American gothic literature is a prolific form which captivates many people’s attention with its view on society. With the usage of different forms of symbolism and other literary schemes enhancing the readers experience. This form of literature has been so effective, that American gothic literature still exists today, and still has the same effect it used to. Now even more so in films the type of literature truly has a way of captivating the reader’s attention by providing such a suspenseful experience.

Hampton Machine Tool Company Essay

About The Company Hampton Machine Tool was established in 1915 and has been manufacturing machine tools since its foundation. Hampton company’s customer base is made up primarily of aircraft manufacturers and automobile manufactures in the St. Louis area. It experienced record production and profitability during the years. Sales and profitability declined in the mid-1970s with the withdrawal from Vietnam War and the oil embargo. However, the company had stabilized the massive of sales by the late 1970s. The reasons of Hampton’s recovery were the increasing number of military aircraft sales in both export and domestic markets, the automobile industry rising and an improvement in the economy. Summary of The Problem Hampton Machine Tool Company have problems with the repayment of its $1million loan due date of September 1979. The loan was used for the stock repurchase. Thanks to the president of Hampton Company- , Mr.Cowin’s good reputation and the credibility in the business community and submission of projected sales and forecasted financial statements St.Louis National Bank gave the loan to the company. There were several factors caused the failure of forecast sales including firstly, the detention of delivery by the major component supplier on time, secondly, the purchase of $420,000 worth of components over normal level of inventory, thirdly, problems of machines occured during the production period. On the other hand, the company plans to pay a dividend of $150,000 in 1979. Therefore, Hampton needs an additional loan of $350,000 till October to be paid on December 1979 along with the initial loan Analysis The bank should make decision by the end of the October due to the maturity date of the initial loan. To assess the borrower’s ability for the repayment Pro-forma Financial Statements, Profitability ratios, Liquidity and leverage ratios, and projected cash budget should be assessed. Projected Cash Budgets and Proforma Financial Statements yield negative results about the principal payment of the loan for December 1979. The  forecasts of this analysis are based on projected sales, one month extension of the loan and dividend payment, and starting to repay the loan early. Projected Sales If sales projections and accounts receivables are not met, this situation will be worse than the present one financially. But as we can see in the projected cash budget, ending cash balance in December is negative so that Hampton will be unable to repay the loan on that time. On the other hand repayment in January will be possible with more accurate planning. Liquidity Ratios The reason of the paradox of increasing current ratio and net working capital but decreasing quick ratio is the increasing level of inventories Activity Ratios  The average age of inventory improved as a result of an increase in inventories. The company has a stock of row materials, and there are additional inventories waiting for the production process. The receviables management seemed to improve but collection in July and August needs a concern and a further study should be undertaken. Profitability Ratios Although there is unstable trend, Hampton Company’s profit ratios seems as its best visible to the company’s increase on its Net Profit Margin both in history and projection. Dividend Payment The company repurchased a substantial fraction of its outstanding common stock. Despite the good purposes about increasing the stock value, they had to make a loan of $1 million for he purchase. Because of the unreasonable conditions to pay dividends in December, the company will have a negative cash flow. Solution We inferred from the financial statements that the company can not afford to repay the loan in December, otherwise they will have negative cash flow. However, all the financial statements have consistency among them showing  this declining trend. They should offer a one month extention on the loan to indicate a reasonable solution and then should start repaying it early. The repayment process should be started Payment of $200,000 in September Payment of $100,000 in October No payment in November Payment of $350,000 in December These payments reduce the interest and final loan payment. Another solution is about the extention of one month till January with the final repayment of $700,000 once December accounts receivables are collected. Hampton will not able to make a dividend payment in December so holding the dividend payment till January will enable the cash flow positive and allows for December sales to be realized, therefore usable to maket he January final payment. Conclusion Hampton Machine Tool Company is not in a secure financial condition.There are many improvements needed to survive. For instance, in working capital’s quantity and quality, in profitability, in liquidity and for financial stability they should focus on new improvements. Again, the dividend payment should be delayed to January. Recommendation Since the company’s problems are mostly temporaray and the company past the analysis of credit, the Bank may grand both Hampton’s loan refinancing of the $1million loan to be paid on December 1979, end the additional $ 350,000 that Hampton wants to borrow (payable on January 31, 1980). However, its very much advisable for St. Louis National Bank to undertake further studies and collect more data such as industry ratios and data, prevailing interest rates, financial statements from prior years etc. to permit a better and more informed decision.